Terms and conditions
By using this site to purchase products or services, you authorize ERehla to act as your representative during the purchase process with the relevant Travel Provider(s), as well as to make payment for such products or Services on your behalf and on your behalf, as necessary, to ensure that the transaction between the User and his / her Travel Provider is carried out correctly.
For this reason, ERehla will charge you a management fee, depending on which product or service you buy. In any case, as a User you will have all the necessary information about the complete final price of the selected products or services before starting your purchase or order with payment obligation.
1- Price of the trip and elements included
The price of the combined trip INCLUDES:
• The transport of outward, intermediate and return, when this service is included in the program / offer composed and / or contracted, in the type of transport, characteristics and category included in the reservation and documentation sent by email to the User.
• Airport fees when applicable.
• The accommodation, when this service is included in the contracted program / offer composed, by the user, in the accommodation and diet regime that appears in the reservation and according to the documentation sent by email to the User.
• Indirect taxes (VAT, IGIC), when applicable.
• All other services and supplements that are specifically specified in the program / offer composed and contracted.
In the case of additional expenses foreseen in the combined trip to be assumed by the User, and that are not paid to the Organizer, its existence will be informed if its amount is known.
The price of the combined trip DOES NOT INCLUDE:
• Visas
• Entry and exit fees
• Certificates of vaccination
• "Extras" such as beverages (if not expressly included as included), special dietary provisions, laundry service, optional hotel services, excursions and optional visits, gratuities and in general, any other service not expressly stated in the " The price of the combined trip includes "or it does not appear specifically detailed in the reservation or in the documentation sent to the User.
2- Review of prices
The price of the combined trip has been calculated based on the exchange rates, transport rates, fuel cost and taxes and taxes applicable on the date of travel reservation. Any variation in the price of said items may result in the revision of the final price of the trip, both upwards and downwards, in the strict amounts of the price variations mentioned.
These modifications will be notified to the User, in writing or by any means that will allow a record of the communication made.
In no case will it be revised upwards in the twenty days immediately preceding the date of departure of the trip.
3- Forms of payment, registration and refunds
The total amount of the trip must be paid prior to sending the documentation and in any case always before the scheduled departure date of the trip.
Failure to pay the total price of the reservation in the conditions indicated, it will be understood that the User gives up the requested trip, and the conditions set forth in the following section apply. In the event that before the conclusion of the contract, the Organizer is unable to provide any of the services requested by the User, the User may withdraw his application by recovering only the anticipated amounts, if any. If the credit card is rejected for any reason, your reservation may be canceled without prior notice.
The fact of requesting a reservation implies commitment on the part of the User to authorize the charge in the credit card that he supplies for the total amount of the trip contracted.
4- Modification or cancellation by the User
At any time, the User may terminate the services requested or contracted, being entitled to the refund of the amounts that he had paid, but shall indemnify the Organizer in the amounts indicated below, unless such resolution occurs because of overwhelming force:
• It will pay management expenses, cancellations, if any, and a penalty consisting of 5% of the total amount of the trip, if the cancellation occurs more than ten and less than fifteen days before the date of the Beginning of the journey; 15 percent between days three and ten, and 25 percent within forty-eight hours prior to departure.
If you do not show up at the exit, the User is obliged to pay the total amount of the trip, paying, if applicable, the outstanding amounts.
5- Assignment of the reservation
The User of the combined trip may assign his reservation to a third person, who meets all the conditions required for the same.
The assignment must be communicated in writing to ERehla at least 15 days before the date of commencement of the trip.
Both will be jointly and severally liable to ERehla for the payment of the trip price and the additional expenses incurred by the assignment.
The assignment will not be possible when there is sufficient cause, and / or the airline does not accept a change of name.
6- Modification or cancellation by the Organizer
ERehla undertakes to provide the User with all the services contracted contained in the program that has given rise to the combined travel contract, with the conditions and
characteristics stipulated, all according to the following:
• In the event that, prior to the departure of the trip, the Organizer is obliged to modify in a significant way some essential element of the contract must immediately inform the User.
In such case, and unless the parties agree otherwise, the User may choose to terminate the contract without penalty or accept a modification of the contract that specifies the variations introduced and their impact on the price.
The User must communicate the decision that he adopts to the Organizer within three days of being notified of the notification referred to in the previous section.
In the event that the User does not notify his decision in the indicated terms, it will be understood that he opts for the termination of the contract without penalty, unless he actually makes the trip with the modifications made, which will be considered a tacit acceptance of the modified contract.
• When the cancellation of the trip, except in cases of excess reserves, is due to reasons of force majeure.
In circumstances beyond the control of the Organizer, abnormal and unforeseeable circumstances, whose consequences could not have been avoided, were due to force majeure, despite having acted with due diligence.
• In the event that, once the journey has begun, the Organizer does not supply a significant part of the services provided for in the contract, it will adopt the appropriate solutions for the continuation of the organized trip, without any additional charge for the User, If applicable, will pay to the User the amount of the difference between the provided services and those provided. If the User continues with the solutions given by the Organizer, he will be deemed to accept tacitly those proposals.
In the event of a claim, the Organizer must act diligently to find the appropriate solutions.
In any case, anything not included in the Combined Travel Agreement (such as transportation tickets from the place of origin of the passenger to the place of departure of the trip, or vice versa, hotel reservations in days before or after Travel, etc.) will be the responsibility of the Organizer, and there is no obligation to compensate for these possible expenses of independent services in case the trip is canceled for any of the causes provided.
The transfer service from the airport, port or station to the hotel or other place provided for the trip, is contracted as a general rule, until one hour after the expected time of arrival of the user to them.
Therefore, if the said arrival occurs after that period, even for reasons of force majeure, the transfer service may not be provided. If the transfer / assistance of the hotel-airport or vice versa or other similar ones, included in the reservation, are not fulfilled, mainly for causes beyond the transferista and not attributable to the Organizer, it will only reimburse the amount of the alternative transportation used by the User in the Displacement, upon presentation of the corresponding receipt or invoice.
No refunds will be made for services not used voluntarily by the traveler.
7- Obligations of the User
The User is obliged to communicate in writing any breach in the execution of the contract as soon as possible to the Organizer and, as the case may be, to the provider of the service in question, at the telephones and addresses indicated in the locator listings and the Travel brochure In addition, all users, including children, must keep in order their personal and family documents, whether passport or ID, according to the laws of the country or countries visited. It will be on account of the same when the trips so require the obtaining of visas, passports or certificates of vaccination, among others.
In the event of a refusal by an Authority to grant visas for specific reasons of the User, or to be denied entry into the country due to lack of the required requirements, or by default in the required documentation, or for not carrying the visa The Organizer declines all responsibility for such acts, being on account of the User any expense that arises, applying in these circumstances the conditions and rules established for the cases of voluntary withdrawal of services.
All users are reminded that they must ensure that they comply with all visa requirements and requirements before embarking on the journey so that they can enter without any problems in all the countries to be visited. Children under the age of 18 must have written permission signed by their parents or guardians, provided that it can be requested by any authority. We warn that many countries require specific documentation to enter them based on the nationality of the passenger, whose obligation is to keep abreast of such information and act accordingly. The traveler declares that he / she knows and will comply with the governmental requirements for departure, entry and other documentation from each country that visits.
8- Responsibility of the Organizer
The Organizer declares that it assumes the functions of organization and execution of the trip. The Organizer will respond to the User, according to the obligations that correspond to him by his respective field of management of the combined trip, of the correct fulfillment of the obligations derived from the contract, independently that these must be executed by themselves or other service providers , And without prejudice to the right of the Organizer to act against such service providers.
The Combined Travel Organizer will be responsible for damages suffered by the User as a result of the non-execution or poor performance of the contract. Such liability shall cease when any of the following circumstances exist:
1. That the defects observed in the execution of the contract are attributable to the User.
2. That such defects are attributable to a third party not related to the supply of the benefits provided for in the contract and are unpredictable or insurmountable.
3. That the defects referred to are due to reasons of force majeure, understood as such circumstances outside the invoking, abnormal and unforeseeable whose consequences could not have been avoided despite having acted with due diligence.
4. That the defects are due to an event that the Organizer, despite having put all necessary diligence, could not anticipate or overcome.
However, in cases of exclusion of liability due to any of the circumstances set forth in paragraphs B), C) and D), the Organizer of the combined trip will be obliged to provide the necessary assistance to the User who is in difficulties.
In any case, compensation for damages resulting from non-performance or improper performance of the benefits included in the combined travel will be limited in accordance with the provisions of the international conventions regulating such benefits. With regard to damages that are not corporal, these must always be credited by the User.
In no case shall the Organizer be liable for the cost of accommodation, maintenance, transportation and other expenses arising from delays in departure or return of the means of transport due to force majeure.
When the trip is carried out by any means of land transport contracted by the Organizer directly or indirectly, in case of an accident, the User must present the pertinent complaint against the transporting entity in order to safeguard, as the case may be, the insurance indemnity this.
9- Other complementary information
1- Air travel
In air travel, the presentation at the airport will be made at least one hour and a half before the official departure time, and in any case, the specific recommendations indicated in the travel documentation provided to the User will be strictly followed.
When hiring air services, it is recommended that the client reconfirm 48 hours in advance the departure or return times of flights. It will always be understood as a direct air journey whose documentary support is a single flight coupon, regardless of whether the flight performs a technical stop.
In some cases, certain air flights will be made with an airline that is not included in the ticket or in the reservation confirmation due to the use of codeshare and alliances between airlines, which cannot be held responsible or Organizer or the Retail Agency.
In the event of a refusal by an Authority to grant visas for specific reasons of the User, or to be denied entry into the country due to lack of the required requirements, or by default in the required documentation, or for not carrying the visa The Organizer declines all responsibility for such acts, being on account of the User any expense that arises, applying in these circumstances the conditions and rules established for the cases of voluntary withdrawal of services.
All users are reminded that they must ensure that they comply with all visa requirements and requirements before embarking on the journey so that they can enter without any problems in all the countries to be visited.
Children under the age of 18 must have written permission signed by their parents or guardians, provided that it can be requested by any authority. We warn that many countries require specific documentation to enter them based on the nationality of the passenger, whose obligation is to keep abreast of such information and act accordingly.
The traveler declares that he / she knows and will comply with the governmental requirements for departure, entry and other documentation from each country that visits.
2- Hotels
The quality and content of the services provided by the hotel will be determined by the official tourist category, if any, assigned by the competent body of your country. In some cases, hotel category information will be provided using the classification of stars, even if this is not the case in force in the specific country, so that the User can, through star equivalence, be more easily The services and categories of the establishments, in the knowledge always that such qualification only responds to the valuation made by
the Organizer.
On the other hand, given the current legislation in this respect, which establishes only the existence of single and double rooms allowing in some of the latter can be enabled a 3rd and 4th bed, it will always be estimated that the use of such extra beds, is made with The knowledge and consent of the people occupying the room and thus the room will be reflected as triple in all forms of reservations provided to the User.
The usual opening and closing time for hotels is based on the first and last service that the user is going to use. As a general rule and unless expressly agreed otherwise, rooms can be used from 2 pm on the day of arrival and must be vacated before 12 noon on the day of departure.
In the event that the user foresees their arrival at the hotel or apartment booked at dates or times other than those described, it is advisable, in order to avoid problems and misinterpretations, to communicate this circumstance to the establishment as soon as possible.
The hotel accommodation service will be understood as long as the room has been available to the User on the corresponding night, regardless of whether, due to circumstances of the combined trip, the time of entry into the room occurs later than initially provided.
As for the admission of pets, the User should consult Traviology at the time of booking on the possibility of carrying animals, as they are generally not admitted to hotels and apartments.
Food services are defined as:
• S.A. / HE HAS. = Room Only
• A.D. / H.D. = Bed and breakfast
• M.P / HB = Half board (normally breakfast, dinner and lodging)
• P.C./FB = Full board (breakfast, lunch, dinner and lodging)
• S.P. = According to program
Unless expressly stated drinks are never included. Some facilities in some hotels are operative exclusively on specific dates and not all season, such as air conditioning, heating, swimming pools or Jacuzzis, which will be subject to what is determined by the hotel establishment.
Depending on the number of clients and according to their nationality, the hotels reserve the right to program their exclusive activities in foreign languages.
3- Luggage
The luggage and other personal belongings of the traveler are not covered by the contract of combined travel, it being understood that it is transported by the traveler himself and his full account and risk.
The Organizer is not obliged to respond of any type of incident or its consequences, related to the luggage. The carriers (air, sea, river, land or railway, among others) may respond to the traveler in accordance with the clauses of the transport contract that constitutes the Ticket.
Also, in hotels, they will be responsible, in accordance with their specific rules, for any incidents related to luggage and belongings that occur during the period of lodging in them. All passengers who are present in all cargo handling and handling of their baggage are advised to make a timely claim to carrier companies or to the hotel in case of any deficiency, damage or disappearance of their luggage.
4- Special conditions for children
Given the diversity of the treatment applicable to children, depending on their age, the service provider and the date of travel, it is recommended to always consult the scope of the special conditions that exist and that at any time will be subject to specific and detailed information And will be collected in the contract or in the documentation of the trip that is delivered to the User. In general, in terms of accommodation, discounts for the child will apply when sharing the room with two adults.
5- Discounts for infants, children, large families or residents
The User is responsible for providing the documentation that proves that it complies throughout the trip with the requirements to benefit from the discount on all services that include it. In case of detecting at any time that a customer with a discount applied does not meet the required requirements, he will be required the additional payment that corresponds.
6- Photographs and maps
The photographs and maps reproduced in the programs and on the website are intended solely to provide more information to the User. In case of any modification in the establishments, this can not be considered as misleading advertising by the Organizer or the Retail Agency.
7- Transfers
It is the obligation of the passengers to notify as soon as possible of a possible delay / cancellation of the flight that affects the transfer of arrival.
Likewise, if there is a loss of luggage upon arrival at the airport, one of the passengers must advise the transfer driver / driver of the incident so that the transfer can be made. In case of not notifying in the previous assumptions, the provision of the service is not guaranteed.
Persons with a disability, or accompanied by children / babies or animals that require
special transportation conditions (wheelchairs or baby carriers, among others), must request in writing to the datalyst agency the request for such special transfers. The agency being able to deny the provision of the service. Discretionary passenger transport is exempt from carrying adaptable child seats.
The passengers must check in the service voucher the indications on meeting points and scheduled times for both the outward and return transfer.
10- Claims and actions arising from the contract
The Combined Travel Agreement is governed by the agreement of the parties, established by these CUC and by the provisions of Royal Decree 1/2007, of November 16.
In order to simplify the resolution of civil claims and reduce costs to the User, as it would not require attorneys and / or attorneys, the Organizer does not exclude the possibility of submitting to an Equity Arbitration of the Court of Arbitration of the Chambers Of Commerce and Industry.
In this respect, and in accordance with European Regulation No 524/2013, ERehla reports on the existence of a European online dispute resolution platform that facilitates the out-of-court settlement of such disputes for contracts also held online between passengers and the agency travel. This platform can be accessed through the following website: http://ec.europa.eu/odr
11- Prescription of actions
The limitation period for actions derived from the rights recognized in Royal Decree 1/2007 will be 2 years, as established in art. 164 of that standard.
12- Accommodation rates
In some countries there is a local tax called "stay tax", which must be paid directly in the establishment.
13- Changes in the Conditions of Use and Contracting
We may update these Conditions of Use and Contracting in the future. We will notify you of material changes by sending a notice to the email address you provided and / or placing a notice prominently on our website.
14- Contact
If you have any questions about these Conditions of Use and Contract, please contact us at: https://about.erehla.com/contact/